July 2008, Fleet Financials - Feature
The Advantages and Pitfalls of Employee Monitoring
When he accepted a cell phone from his employer in 2005, John Halpin never guessed that a perk would get him fired. But the global positioning system (GPS) in the veteran New York City school employee’s phone contradicted his time cards, showing that he left work early on a repeated basis. Last year, the Department of Education dismissed him, following an administrative law judge’s recommendation.
Halpin, a 21-year employee of the schools who oversaw the system’s carpenters, argued that his privacy was invaded because he didn’t realize the phone contained a GPS system. The judge was not sympathetic, even though that same GPS system showed Halpin often came to work hours early. The judge found that “The department [of Education] is not expected to notify its employees of all the methods it may possibly use to uncover their misconduct,” according to the New York Post. “The undisputed intent of issuing the cell phone with GPS was for the department to be able to determine the whereabouts of its supervisors in the field.”
Despite high-profile cases such as Halpin’s, employer use of GPS tracking is still rare, even as other types of employee monitoring are growing. While two-thirds of employers monitor their workers’ Internet activity, less than 10 percent use GPS systems on company vehicles, according to the “2007 Electronic Monitoring & Surveillance Survey,” conducted by the American Management Association (AMA) and The ePolicy Institute.
Of the companies surveyed, 8 percent use GPS to track company vehicles; 3 percent use GPS to monitor cell phones; and less than 1 percent use GPS to monitor employee ID/Smartcards.
However, cases such as Halpin’s are becoming more common among employers that utilize surveillance methods. The survey found employers are taking more disciplinary actions against employees who flout company policy. More than 25 percent of these employers have fired workers for misusing e-mail, and nearly one-third has fired employees for misusing the Internet.
While drivers and other vehicle fleet workers may balk at the idea of being monitored, surveillance tools can offer many advantages to both employees and employers, such as reducing idle time, improving routing systems, and mitigating risk. At the same time, vehicle fleet managers who may want to consider the use of GPS systems should also be aware of legal restrictions and must be sensitive to employees’ concerns about surveillance.
Employee Surveillance Trends
According to the AMA/ePolicy survey, Internet and e-mail monitoring are the most common types of employee surveillance tools — 66 percent of respondents monitor Internet connections, and 65 percent use software to block connections to certain Web sites, including those that contain pornographic material, social networking sites, and sports.
Nearly 45 percent of companies monitor their employees’ e-mail. Of those that do, 73 percent use technology tools that automatically check e-mail content, and 40 percent hire people to manually read employee e-mail. Another 45 percent monitor phone calls, and nearly half of respondents use video monitoring to counter theft, violence, and sabotage. Less than 10 percent of employers use video surveillance to track on-the-job performance, the survey found.
Legal and security risks are driving more employers to monitor employees.
“Concern over litigation and the role electronic evidence plays in lawsuits and regulatory investigations has spurred more employers to monitor online activity,” said Nancy Flynn, executive director of the ePolicy Institute. “Data security and employee productivity concerns also motivate employers to monitor Web and e-mail use and content.”
Advantages of GPS Systems
Beyond minimizing legal and security risks, the use of tracking devices in vehicles and cell phones offers concrete savings to employers. And employees — at least, the honest ones — can benefit from the use of GPS devices by increasing their efficiency and decreasing their downtime.
Beyond monitoring employees for misconduct, GPS devices can offer a solid return to the bottom line. For example, with a GPS device, dispatchers can give drivers very specific driving directions to a location, which saves time and gas. Such devices also come in handy when traffic conditions or road closings require drivers to find more direct routes around detours.
Companies can also become more efficient with vehicle routing through tracking technology. When dispatchers know where every car and truck is, they can dispatch the ones closest to a particular job.
Monitoring vehicle speed is another way that technology can save on gas expenses while improving safety. Drivers who consistently go faster than the speed limit use more gas and cause more wear and tear on vehicles. They also expose themselves and others to a greater risk of accidents. By tracking which drivers are exceeding the speed limit, companies can educate those drivers about the downsides of speeding, and discipline them as necessary.
Vehicle fleet managers can also improve efficiency by tracking and eliminating employees’ unauthorized breaks. If employees are making unauthorized personal use of vehicles, GPS tracking can strongly discourage that behavior.
In case of theft, GPS systems can also help recover stolen vehicles and inventory.