Managing the Financial Side of Commercial Fleets

Safelite AutoGlass Offers Customer Safety and Comfort with Technician Profile E-mail

November 06, 2008

COLUMBUS, OH – Safelite AutoGlass has unveiled its technician profile e-mail, a tool created to provide an additional level of comfort and safety for its more than 3.2 million customers nationwide, according to Marketwire. Once a customer has scheduled an appointment with Safelite and provides his or her e-mail address, the customer receives an e-mail containing the name, brief bio, and photo of the technician who will perform the service. The e-mail also provides a quote for the service requested, along with the estimated time of service and location.

Customers will receive the technician profile e-mail whether they have scheduled service online or over the phone, providing they have given their e-mail address. Implementation of this service began in May and nearly 1,000 e-mails have been distributed to consumers since then.  

A recent survey conducted by Safelite found that 80 percent of respondents liked the e-mail they received, and 85 percent said they felt more comfortable with the technician coming to their home once they had received the e-mail. Eighty-eight percent of respondents felt the job would be done properly and professionally after receiving the e-mail, and many respondents commented they liked seeing the photo of their technician before he or she arrived at their home.

The technician profile e-mail will be rolled out to all Safelite customers during 2009.  

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