Managing the Financial Side of Commercial Fleets

Lexus Ranks Highest of Any Luxury Brand in 2013 JD Power and Associates CSI Study

March 14, 2013

Toyota announced that its Lexus brand ranked highest in customer satisfaction among luxury brands in J.D. Power and Associates 2013 Customer Service Index (CSI) Study. This is the fifth consecutive year that the company has achieved this ranking, according to Toyota.

Lexus received a score of 862 out of 1,000 points, which is 19 points above the segment average and the highest numerical score in the study, Toyota stated.

The 2013 CSI Study is based on responses from owners and lessees of 2008 to 2012 model-year vehicles and was fielded between October and December 2012.

Twitter Facebook Google+


Please note that comments may be moderated. 
Leave this field empty:

Fleet Incentives

Determine the actual cost of owning and running a vehicle in your fleet. Compare vehicles by class and model.


Fuel Management

Bernie Kanavagh from WEX will answer your questions and challenges

View All


Fleet Tracking And Telematics

Todd Ewing from Verizon Connect will answer your questions and challenges

View All


Fleet Management And Leasing

Jack Firriolo from Merchants will answer your questions and challenges

View All


Sponsored by

CEO and founder of Mike Albert Vehicle Fleet Management

Read more

Up Next

More From The World's Largest Fleet Publisher