LeasePlan USA has implemented an internal organizational restructuring with three new appointments to enhance the customer experience, the fleet management company has announced.
"We are leveraging the great talent and skills of our leaders, and placing them in positions that will create great momentum," said Mike Pitcher, president and CEO. "I am looking forward to the future and the continued success of our team. Three new appointments mark this important company realignment."
Compliance, privacy, information security and operational risk are some of LeasePlan's top priorities, according to the company. To ensure the safety of clients and their information, the company has appointed Jeff Dube as vice president of security, risk and compliance. Dube was previously a vice president of risk management.
"I am committed to continuing our culture of strong ethics and values, and part of this is showing respect for our clients' security and privacy needs," Dube said. "We have the collective expertise to ensure that compliance and information security risks are minimized, and this is something we are very passionate about."
LeasePlan has also named Natalie Pierce to the newly created position of vice president of customer experience. Pierce previously worked as vice president of process management and strategic planning.
In her new position, Pierce will analyze direct and indirect customer feedback leading to the execution of business changes that will enhance the overall customer experience.
"My job is to listen to the feedback our customers provide and align our processes and products to the needs expressed," Pierce said. "Going forward, my team will work in conjunction with the service delivery teams to create better experiences for our clients and the drivers they support."
Pierce will work closely with Sheri Maple, who was recently named vice president of operations for LeasePlan USA's Alpharetta, Ga., headquarters. Maple will lead the vehicle acquisition, license and title, registration services, remarketing and small fleet operations teams.
"Teaching my team to look deeper into our processes from the client or driver's perspective will help us see our gaps and find ways to save them time and money," said Maple, who has worked at LeasePlan for 17 years across several areas of the business, including finance, product development and operations.
Originally posted on Automotive Fleet