LeasePlan USA is making enhancements to the driver experience with LeasePlan Direct, an online tool that connects LeasePlan with dealerships across the country. This investment in technology allows for more accurate and timely information during courtesy delivery, according to the fleet management company.
"LeasePlan Direct is one more way to create efficiency in our delivery process, as we continue our focus on end-to-end service delivery for our clients," said Sheri Maple, vice president of operations.
LeasePlan Direct also features better control over courtesy delivery payments and provides clients further insight into costs associated with new vehicle delivery, according to LeasePlan.
Dealers enrolled in LeasePlan Direct can view key order-to-delivery status changes, required documents and other information in a secure online platform that can provide quick answers for drivers at any time.
This program aligns with the fleet management company's vision of enhancing the customer and driver experience through technology.
"Our goal is to add another layer of communication with dealerships," said Elizabeth Kelly, director of vehicle acquisition. "More, improved data at the dealer's fingertips will make new-vehicle deliveries easier."
Originally posted on Automotive Fleet