A. It is possible to integrate your telematics and workforce management tasks using a mobile form app. This type of app provides your employees in the field with customer-specific information to be better prepared and able to serve your customers. Mobile forms make it possible to invoice, take pictures, receive payment, scan barcodes and check inventory with a single device. Additionally, mobile forms can help automate and improve productivity with real-time dispatching, form forwarding, form retrieval, automated emails and reports. Form emailing and data integration eliminate the inefficiencies of paper-based, person-to-person systems, which can result in delays and miscommunication. When considering a mobile form app, make sure it can integrate with different apps — including your telematics solution — with a single sign on, and has tools to extract information from them; it should be compatible with different operating systems and hardware; and, if you use a mobile form app for dispatching — it must be able to run in the background to leverage notifications even when the app isn’t open.
Associate Vice President, Strategic Partners
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