ATLANTA – Hughes Telematics formed an exclusive partnership with Intrado Inc., of Longmont, Co. Intrado provides the core of North America's 9-1-1 infrastructure and has been instrumental in the evolution of the nation's emergency communications network for the past 30 years.
The Intrado Emergency Call Relay Center (ECRC), a hardened and secure call center facility staffed 24 hours a day, seven days a week by emergency dispatch-trained professionals, will be the main link in this exclusive relationship. All Hughes Telematics-equipped vehicles will call the ECRC when the airbag deploys with Automatic Crash Notification (ACN) or when a passenger provides notification of an emergency situation. ECRC personnel will then immediately route the call to the closest Public Safety Answering Point (PSAP) directly through the dedicated 9-1-1 network, eliminating delays in potentially life threatening situations.
Hughes Telematics-equipped vehicles will provide PSAP personnel with immediate access to critical information. For example, a jurisdiction may routinely send a single officer to an accident scene, but with Hughes Telematics data indicating the vehicle experienced a rollover, appropriate rescue personnel can also be quickly dispatched.
Intrado has the industry's largest dedicated staff of 9-1-1 data integrity analysts who maintain the accuracy of its PSAP database. This powerful database, coupled with Hughes Telematics' technology, facilitates a swift, accurate, and appropriate response to drivers in emergency situations.
Originally posted on Automotive Fleet