SPARKS, MD – PHH Arval has won The Equipment Leasing and Finance Association's (ELFA) Operations & Technology Excellence (O&TE) Award for 2009. The award, which spotlights the best process improvements in the equipment leasing and finance industry, was given for PHH Arval's Rally to Results, which combines Six-Sigma methodology, service-oriented process improvement techniques, and advanced technology to deliver measurable results to PHH's fleet clients.
PHH Arval's Rally to Results program re-defines Six Sigma as it applies to services. In a unique approach to process management principles, Rally to Results places service delivery and customer satisfaction ahead of the more traditional advances in productivity and cost reduction. Rally to Results focuses on processes that increase client cash flow and productivity, as well as enhance PHH's ability to deliver results with just one request for service. PHH's winning nomination focused on how the Rally to Results methodology transformed a specific fleet management process to dramatically reduce cycle time in meeting client needs.
According to John Karolenko, PHH Arval vice president in charge of Rally to Results, "We're honored to receive this award from ELFA, because it highlights the value of our continuous improvement program in delivering what our clients want - speed, reliability and value."
The awards presentation took place during ELFA's Operations & Technology Conference and Exhibition May 13-15 in San Diego, Calif..
ELFA's O&TE Award Program identifies and recognizes equipment leasing and finance companies that have demonstrated best practices in developing and implementing innovative uses of technology or creative business processes to improve operations, enhance customer interactions, enter new markets, and build overall ROI.
About PHH Arval
PHH Arval, a subsidiary of PHH Corporation, is a fleet management services provider in the United States and Canada. PHH Arval provides outsourced fleet management solutions to corporate clients, including nearly one-third of the Fortune 500 companies. Through consultative expertise, flexible customer service, and award-winning Internet technology, PHH Arval helps clients reduce costs and increase productivity. For more information, visit www.phharval.com, or call 800 ONLY PHH.
About PHH Corporation
Headquartered in Mount Laurel, N.J., PHH Corporation is an outsource provider of mortgage and vehicle fleet management services. Its subsidiary, PHH Mortgage, is one of the top ten retail originators of residential mortgages in the United States, and its subsidiary, PHH Arval, is a fleet management services provider in the United States and Canada. For additional information about the company and its subsidiaries, visit www.phh.com.
Originally posted on Automotive Fleet