ALPHARETTA, GA - LeasePlan USA, a vehicle leasing and fleet management solutions provider, announced that Technology Marketing Corporation (TMC) has named eRepair as a 2009 IP Contact Center Technology Pioneer Award recipient. The award is given by TMC's magazine, Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982.
eRepair is an easy-to-use website that allows maintenance and repair vendors to submit repair authorization requests electronically. LeasePlan utilizes eRepair to service its clients' corporate vehicles. Since everything is completed electronically through the Web site, eRepair virtually eliminates billing issues.
"With all communication being conducted via the Internet, the transaction can be handled more efficiently, allowing the technicians in the LeasePlan call center to spend more time on driver calls," said Tony Blezien, vice president, operations for LeasePlan USA.
The 2009 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.
"TMC is proud to recognize LeasePlan USA with an IP Contact Center Technology Pioneer Award. Technology is the key to the success of any call center so it is my pleasure to recognize LeasePlan USA for bringing advanced, innovative technologies to market while providing high quality and superior applications," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions.
For more information on the awards, visit www.tmcnet.com.
About LeasePlan USA
LeasePlan USA, a subsidiary of LeasePlan Corp. N.V., is a global provider of vehicle leasing and fleet management solutions. The company, which manages 1.4 million vehicles worldwide, offers clients customized plans for total fleet cost reduction through its technologically advanced products and dedication to customer service.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Visit www.cismag.com.
Technology Marketing Corporation (TMC) is a global integrated media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. TMCnet is ranked as 2,921 in Quantcast's Top U.S. Sites placing TMCnet in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.
For more information about TMC, visit www.tmcnet.com.
Originally posted on Automotive Fleet