Every fleet is different. Most of the service providers in our market realize this and do their best to tailor their solutions to meet the needs of today’s fleet and purchasing managers. But no one can really understand your organization’s goals better than you.
Many interdepartmental and operational conflicts that intersect at fleet are typically driven by the challenge of balancing HR/driver requirements versus finance/procurement requirements, which are often at odds, with the gains in one area negatively impacting the other. And, the hard reality is not all department or operational managers are team players and, as a result, there are the inevitable interdepartmental (and personal) conflicts.
At one time, the scope of the fleet department’s responsibilities was crystal clear. However, over time these demarcation lines have shifted and departmental boundaries separating them have become fuzzy. Now, collaboration with sourcing, legal, HR, finance, sales, service, and environmental, health & safety (EHS) is needed, often requiring approvals or buy-in from individual departments. There is only one strategy fleet managers can adopt in this new world of fleet management and here it is.
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