SPARKS, MD - PHH Arval's Driver Response Team has been named as a finalist in The American Business "Stevie" Awards for Sales and Customer Service in the category, "Contact Center of the Year."
The Driver Response Team of 25 specialists is a key resource for business drivers who have questions or issues related to their fleet vehicles. Each member of the team must have a wide body of knowledge to answer questions about all aspects of fleet management - from vehicle orders and titles, to providing Web site support or replacing lost fuel or maintenance purchasing cards. The Driver Response Team logs over 13,000 calls per month, maintains a 94 percent first call resolution and a 97 percent driver satisfaction rate.
"We're honored to be ranked among the best in the highly competitive world of contact centers," said Pam Walinski, vice president of PHH's Customer & Vehicle Services division. "Our Driver Response Team is focused on delivering world class customer service and increasing the productivity of fleet drivers. When a driver gets an immediate resolution to a question on the first call, he or she spends less time on the fleet vehicle and more time on the job. And that's very important to our clients."
PHH's Driver Response Team also won a major award for customer service in 2009. The team was named the first-ever winner of the "Outstanding Customer Support Performance 2009" award from The Fraser Group, LLC, a renowned management consulting firm focused on helping companies measure and improve call center performance
The American Business Awards is the only national, independent business awards program honoring organizations of all types - public and private, for-profit and non-profit, large and small. Nicknamed "the Stevies" for the Greek word "crowned," winners will be announced during the annual gala on Monday, February 22 at the Eden Roc Renaissance Hotel in Miami Beach, Florida.
About PHH Arval
PHH Arval, a subsidiary of PHH Corporation, is a fleet management services provider in the United States and Canada. PHH Arval provides outsourced fleet management solutions to corporate clients, including nearly one-third of the Fortune 500 companies. Through consultative expertise, flexible customer service, and award-winning Internet technology, PHH Arval helps clients reduce costs and increase productivity. For more information, visit www.phharval.com, or call 800 ONLY PHH.
About PHH Corporation
Headquartered in Mount Laurel, New Jersey, PHH Corporation is an outsource provider of mortgage and vehicle fleet management services. Its subsidiary, PHH Mortgage, is one of the top five retail originators of residential mortgages in the United States1, and its subsidiary, PHH Arval, is a fleet management services provider in the United States and Canada. For additional information about the company and its subsidiaries, visit www.phh.com.
Originally posted on Automotive Fleet