Internal users are too often treated by some fleet managers as a captive audience that can be dictated to and shown little respect; however, it is important to remember the reason your fleet department exists is to support user departments. You are the business partner of these departments that rely upon you to provide superb customer service to help them fulfill their daily tasks.
How to Survive Interdepartmental Politics
A fleet manager interacts with a multitude of internal corporate supporting functions. With all of these interdepartmental requirements, how can you successfully navigate the inevitable conflicting priorities?