Q. How do you see the market for fuel card services evolving over the coming years in terms of partner programs?
A. I think you see most oil companies focus on what they’re good at...
A. Vehicles will always need to be fueled. That may be through traditional gas and diesel, alternative fuels, electricity. We will need some mechanisms to activate, capture, bill and report those transactions. If you think about the connected car world, there are probably a lot of integration points we explore today to see how the payment mechanism is tied to the vehicle. The OTR market is somewhat advanced. They have some of the Tier 1 truck shops that, as you drive through the line, use RFID to import information from your vehicle and activate the pump for you. It knows the controls you’re allowed. You just walk off with your truck and you’re done. So it has got all the information. But this is a very isolated example. It is very different to pull up to a fueling location that has 12 pumps all within 20 feet of you. Which pump are you going to turn on? What data are you going to capture? But we know that things will change with technology, and we will figure out a way to do that. At some point, it may just be right in the vehicle. And there’s also the opportunity to tie the vehicle to a mobile device. What I want as an employee and a fleet manager is for that to be integrated all together.
Senior Vice President and General Manager
A. I think you see most oil companies focus on what they’re good at...
A. I think you will get both. It’s going to take a lot of time to change to just one solution...
A. I think down the road everybody probably assumes that we end up in a cardless society...
A. No, not necessarily. It may be more of a partnership opportunity as they start to get more involved in other aspects of the business...
A. In these regions, a lot of what we do is following our customers. We are fortunate enough to have a database of more than 300,000 customers...
A. We’re getting it more from the customers. If I manage a fleet and I have a presence in 15 different countries, I have a global fleet manager that oversees it all...
A. Obviously, a partner will have more presence than an individual customer. A fleet is just one entity, whereas a fleet management partner might have 20 or 30 accounts in a given region...
A. We’re starting to see a lot of points of integration, whether that be with data or systems. Telematics devices provide a rich data set that can be utilized in a number of ways...
A. Fleet management was historically built on the foundation of data. The more data you had, and the more you could combine various data sources, the easier it was to gain insight into how your fleet is operating, allowing you to make better decisions...
A. The pace of change today is faster than it’s ever been, and yet slower than it ever will be from this point forward...
A. The single biggest mistake we see is to view parts of your fleet operation independent of each other...
A. There are many things, beyond the obvious, such as developing a written preparedness plan and training your employees to implement it so you protect your vehicles and equipment and identify which employees play essential roles during a disaster...
A. Arriving at work, Fran Fleetkeeper scans a large board with dots on a map. Some of the dots are green. Some are red...
A. Imagine waking up one day to no fuel, damaged roads, and unknown damage to your fleet of 500 vehicles. It’s the ultimate nightmare for a business with any exposure at all to mobility...
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