Q. How do you see the market for fuel card services evolving over the coming years in terms of partner programs?
A. I think you see most oil companies focus on what they’re good at...
A. Many are. Because of the vast increase in computing power, we now carry in our pockets the ability to do almost everything our old desktop computers did, with fewer exceptions every day. You wouldn’t want to render an Excel spreadsheet on your phone, for example, but our ClearView app makes that same data look readable in charts and graphs. You probably wouldn’t want an entire exception report texted to you, but we can send you an automatic email alert and ping your phone when a driver is caught doing something you don’t want them to do. And while a penny or two doesn’t seem like a lot, we have apps that make it easier to find the lowest-price fueling station without consulting a map or a long list, and without missing that savings opportunity. Is there something you now do only on your desktop that you wish you could do in the field? Chances are we are working on it at WEX. Mobility is everything for companies with vehicles, so our products have to be able to be used anywhere. Fleet SmartHub and Fleet DriverDash are two such mobile products that help fleets manage their workflow whether in or out of the office. DriverDash was developed in concert with some of the largest oil brands in the world, so we believe that product will have a very long lifecycle and some of the best functionality in the mobile fuel payments space. SmartHub basically lets the fleet manager take everything off his or her desktop and into the field.
Senior Vice President and General Manager
A. I think you see most oil companies focus on what they’re good at...
A. I think you will get both. It’s going to take a lot of time to change to just one solution...
A. I think down the road everybody probably assumes that we end up in a cardless society...
A. No, not necessarily. It may be more of a partnership opportunity as they start to get more involved in other aspects of the business...
A. Vehicles will always need to be fueled...
A. In these regions, a lot of what we do is following our customers. We are fortunate enough to have a database of more than 300,000 customers...
A. We’re getting it more from the customers. If I manage a fleet and I have a presence in 15 different countries, I have a global fleet manager that oversees it all...
A. Obviously, a partner will have more presence than an individual customer. A fleet is just one entity, whereas a fleet management partner might have 20 or 30 accounts in a given region...
A. We’re starting to see a lot of points of integration, whether that be with data or systems. Telematics devices provide a rich data set that can be utilized in a number of ways...
A. Fleet management was historically built on the foundation of data. The more data you had, and the more you could combine various data sources, the easier it was to gain insight into how your fleet is operating, allowing you to make better decisions...
A. The pace of change today is faster than it’s ever been, and yet slower than it ever will be from this point forward...
A. The single biggest mistake we see is to view parts of your fleet operation independent of each other...
A. There are many things, beyond the obvious, such as developing a written preparedness plan and training your employees to implement it so you protect your vehicles and equipment and identify which employees play essential roles during a disaster...
A. Arriving at work, Fran Fleetkeeper scans a large board with dots on a map. Some of the dots are green. Some are red...
A. Imagine waking up one day to no fuel, damaged roads, and unknown damage to your fleet of 500 vehicles. It’s the ultimate nightmare for a business with any exposure at all to mobility...
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